Guidelines for Returns and Financial Reimbursements
Refund Policy
Last Updated: 1 January 2024
Introduction
At Auto Care Vadodara, we are dedicated to ensuring customer satisfaction by providing top-quality automotive products and services. Our Refund Policy is formulated to be clear, fair, and transparent, offering our clients a comprehensive understanding of the conditions under which refunds are granted.
General Refund Conditions
Eligibility: Refunds are applicable for products that are defective, damaged upon arrival, or not as described. Products that are customized or made to order may have specific refund criteria, clearly outlined at the time of purchase.
Time Frame: Refund requests must be submitted within 30 days of the delivery date. Requests made beyond this period may not be eligible for a refund or exchange.
Process for Requesting a Refund
Notification: Initiate a refund request by contacting us at [Your Contact Email] with your order number, product details, and reason for the refund.
Documentation: You may be required to provide photographic evidence to support your claim of defect or damage.
Return of Products: Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.
Refund Assessment
Inspection: Returned items will undergo an inspection to verify the claim.
Approval or Rejection: Refund requests may be approved or rejected based on our inspection. Approved refunds will be processed to your original payment method.
Custom and Special Orders
Custom Products: Customized items are typically non-refundable, except in cases of material or workmanship defects.
Order Cancellation: Cancellations of custom orders may be possible if production has not started. Cancellations after production commencement may incur costs that will be deducted from any refund.
Shipping Costs
Return Shipping: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases of our error.
Shipping Damage: Report any shipping damages immediately to assist with a claim against the carrier.
Refund Processing Time
Processing: We will notify you of the approval or rejection of your refund after receiving and inspecting the return. Approved refunds will be processed within a specified number of days.
Exceptions and Limitations
Sale Items: Only regular priced items are eligible for a refund. Sale items cannot be refunded.
Force Majeure: We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control.
Contact Information
For queries regarding our Refund Policy, please reach out to us at:
For any shipping-related questions or clarifications, please contact us at:
Auto Care Vadodara
Contact 1: +91 93280 00011
Contact 2: +91 98980 36663
Auto Care
81/7, Makarpura GIDC
Near Gopinathji Honda
Vadodara - 390 010
Gujarat, India
GSTIN: 24AHAPP2197A1ZQ
